Frequently Asked Questions (FAQ)

1. What are your shipping times?

• Domestic Shipping (US): 7-14 business days.
• International Shipping: 14-21 business days.

Please note that shipping times may vary based on the destination and any potential delays in the postal system.

2. How can I track my order?

Once your order has shipped, we will provide tracking information. You can check your tracking status on our Track Your Order page. We will upload the tracking information as soon as possible, but please allow up to 48 hours for updates.

3. Do you accept returns?

Yes! We accept returns within 30 days after delivery. To be eligible for a return, the product must be in its original condition, unused, and with all tags intact.

For more details on how to return an item, please visit our Returns & Exchanges page.

4. Can I change or cancel my order after it's been placed?

Once your order has been processed, we are unable to make changes or cancellations. However, if you need assistance, please contact our support team immediately, and we'll do our best to help you.

5. Do you offer expedited shipping?

At the moment, we only offer standard shipping options. However, we are always looking to improve, so please stay tuned for future updates.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

7. What happens if my order is damaged or defective?

If your item arrives damaged or defective, please contact our support team within 7 days of receiving the product. We will guide you through the process of returning or exchanging the item.

8. Can I make a special request for a products

We do not offer personalized or custom requests at this time. However, feel free to reach out to us if you have any specific product inquiries, and we will do our best to accommodate your needs.

9. How do I contact customer support?

If you need any assistance or have further questions, you can reach our customer support team through the following methods:

Email: oneinkohutes@gmail.com

Thank you for choosing InKohutes! We appreciate your business and are here to ensure your shopping experience is as smooth as possible. If you have any other questions, don’t hesitate to reach out.